How to send message via CSV File (batch)

An employee with permission to Send message has these possibilities:

• Send message
• Send batch messages
• Send message history

To send the same message to a large number of citizens is possible by uploading a CSV file that contains up to 1,000 recipients.

Follow these steps to send a message via CSV:

1. Select an organisation or sub-organisation.
2. Select Send message.
3. On the Send message view, click the Upload CSV of recipients (switch between "Find recipient" and "Upload CSV of recipients" in the upper right corner) to change the Send message screen.
   
4. Upload a CSV file.
   • See the documentation for how to structure the file.
5. Select a Sender.
6. Enter a message title.
7. Either write a main message via the HTML editor or upload a main message.
8. [Optional] Upload any attachment.
9. Select the time of delivery. Either immediately or at a specific date and time.

The message(s) will be delivered to the recipients at the specified date and time.